About This Policy
Unseen Care (ABN 16 372 010 773) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website (unseencare.com.au) or engage our cleaning services.
By using our website or submitting a quote request, you agree to the collection and use of your information as described in this policy.
What Information We Collect
We collect personal information that you voluntarily provide to us, including when you submit a quote request through our website. This may include:
- Your first and last name
- Email address
- Phone number
- Suburb and approximate property size
- The type of cleaning service you are enquiring about
- Any additional details you choose to share in the message field
We may also automatically collect non-personal technical information such as browser type, device type and pages visited, through standard web analytics tools.
How We Use Your Information
We use the information you provide solely to:
- Respond to your quote request or service enquiry
- Communicate with you about our cleaning services
- Schedule and deliver cleaning services you have engaged us for
- Improve our website and service offerings
- Comply with legal obligations
We will not use your personal information for unsolicited marketing without your consent.
How We Disclose Your Information
We do not sell, trade or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: We use Netlify (netlify.com) to host our website and process form submissions. Netlify may process your data on our behalf. Their privacy policy is available at netlify.com/privacy.
- Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process.
- Business operations: Internal team members who need access to your information to respond to your enquiry or deliver services.
Data Storage & Security
Your information is stored securely on Netlify's servers. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Request deletion of your information (subject to legal obligations)
- Opt out of any marketing communications
- Lodge a complaint if you believe your privacy has been breached
To exercise any of these rights, please contact us at the details below.
Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or the way we handle your personal information, please contact us:
- Email:
- Phone: 0482 013 696
- Business: Unseen Care, Sydney NSW, Australia
- ABN: 16 372 010 773
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.